Many support queries and technical questions will already be answered
Chatbot - Setup & Management
How quickly can I get my chatbot up and running?
Your chatbot can be ready in 5 to 15 business days. We take care of everything from setup to integration, so you can focus on seeing results.
How long does the initial setup take?
The setup typically takes between 5 to 10 working days, depending on the complexity and the extent of integration required.
Do I need to be tech-savvy to manage the chatbot?
No technical knowledge is required. We handle all the management, updates, and optimizations. You can easily make updates through our user-friendly dashboard or let us know what changes you'd like.
Is hosting included in the service?
Yes, all our plans include secure hosting and access to future upgrades at no additional cost.
Chatbot - Features & Customization
Can customers tell they're interacting with a bot?
You decide! The chatbot can be clearly identified as a bot or designed to feel like a natural part of the conversation. Either way, your customers will enjoy quick and convenient interactions.
Does the chatbot support multiple languages?
Yes, our chatbots can interact in various languages, including English and Arabic, using natural and localized phrasing.
Can the chatbot access our internal files and folders?
Yes, it can securely access both local and cloud-based files with appropriate security filters.
What AI models are available for use?
You can choose from several AI models like GPT, Gemini, Claude, or Deepseek, depending on your plan.
Chatbot - Integrations & Tools
Is the chatbot compatible with our current tools like CRM or WhatsApp?
Absolutely! Our chatbots integrate with major platforms like WhatsApp, Messenger, Shopify, HubSpot, and more. We can also connect via API if needed.
Chatbot - Human Support & Escalation
What happens if a customer needs to speak with a human?
The chatbot can smoothly transfer the conversation to a live agent, create a support ticket, or arrange a callback, ensuring a seamless experience.
What if the chatbot doesn't know an answer?
If the chatbot is unsure, it will either escalate the query to a more advanced AI model or transfer it to a human agent, based on your settings.
Chatbot - Security & Performance
How secure is the chatbot?
Security is a top priority. We comply with GDPR, HIPAA, and ISO standards, and you have full control over access levels, data privacy, and retention policies.
Is there a dashboard for tracking performance?
Yes, we provide a dashboard with insights into chat history, usage statistics, and performance metrics, tailored to your plan.
Pricing & Subscription
What does the monthly fee include?
It covers hosting, SSL security, updates, small monthly edits, and full support — everything you need to keep your website running smoothly.
Is there a setup fee, and why?
Yes, a small setup fee applies for Starter plans. It covers the work of preparing your website, connecting hosting, SSL, and making it ready to launch.
Why do I need to pay 3 months upfront?
Because it ensures your website is built and launched properly. After the first 3 months, you can continue month by month.
Can I cancel anytime? What happens after I cancel?
Yes, you can cancel after 3 months. Your website will remain online until the end of the paid period, after which it will be turned off. Any remaining days are non-refundable to reduce administrative hassle.
Features & Flexibility
Can I change the design, colors, and logo?
Yes — all templates are just samples. We replace everything with your brand colors, logo, and style.
Are these templates limited to certain industries?
No — they can be used for any business: shops, services, restaurants, schools, or companies.
How many pages or products can I add later?
You can add as many as you like. Extra pages or products are available as add-ons. Extra search or revisions, an hourly small charge.
Can I upgrade from Corporate to E-Commerce later?
Yes, you can start simple and upgrade anytime to a full online store.
Content & Updates
Who provides the content and images?
You can send us your text and photos. If you don’t have them, we can help with writing and stock images, and we will share them once. Revisions are charged hourly with a small fee.
What if I need more content edits per month?
Your plan includes a set amount. If you need more, you can buy extra hours anytime.
Do you offer content writing or stock images?
Yes, we do. You can order content writing or a pack of professional stock photos. Extra search or revisions, an hourly small charge.
Technical & Support
Is hosting really included? What about SSL?
Yes, hosting and SSL are always included in the monthly fee. No extra cost. Our plans include enough space for normal websites (usually up to 5–10GB). If you need more, we offer a low-cost hosting upgrade add-on.
Do you provide email accounts too?
We can help connect email services if needed, but emails are not included in the base package; still, you can get them separately. Another option is to help you connect to Google Workspace or Microsoft 365. This way, your email is reliable and separate from your website.
What kind of support is included in the subscription?
We handle updates, backups, security, and small changes. You can always contact us for help.
How secure is my website (backups, malware, SSL premium)?
Your website is safe with SSL and regular backups. You can also add extra security options if you want more protection.
Add-Ons & Extras
What optional add-ons can I get (SEO, chatbot, booking, etc.)?
You can add SEO, chatbot, bookings, online payments, product uploads, or extra design features — whatever your business needs.
Can I add more languages to my website?
Yes — each extra language is available as a small monthly add-on.
Do you offer marketing support or just websites?
Yes, we also offer SEO, social media setup, and online marketing add-ons to help you get more customers.